Frequently Asked Questions
What material is Rouge Jewelry?
Rouge Jewelry is a silver jewelry-based company. All of our products are crafted in 925 Silver unless otherwise specified in the description. We also offer custom orders in other materials such as gold and platinum. For custom inquiries, please email us at info@rougejewelryofficial.com for more information.
How long is production and shipping time?
We are a small team of artisans in the New York Diamond District, dedicated to hand-producing each piece with the utmost quality. Our standard production time is approximately one week, but major pieces may take up to eight weeks. We offer free shipping for all of our standard orders, for rush orders and expedited shipping, please contact us for assistance.
Why is the production time take so long?
We understand our customers' eagerness to wear our jewelry, and we truly wish we could expedite the process. However, as a small team of dedicated artisans, we handle a high volume of orders, each meticulously crafted to order in-house. This commitment to quality and attention to detail ensures that every piece meets our high standards, but it also means production times can be longer. We appreciate your patience and assure you that your jewelry will be worth the wait.
Will Rouge Jewelry turn my skin green or black?
Our high-quality silver jewelry typically does not cause skin discoloration. Any such reaction is due to personal chemical interactions with silver. We plate our jewelry with rhodium or other special coatings, which have proven to last forever without damage. We offer free maintanance for all of our products. Clients sensitive to silver may prefer our high gold jewelry. For assistance, please email info@rougejewelryofficial.com.
Does Rouge Jewelry offer custom jewelry?
Yes, we love collaborating with our clients to create custom pieces. We offer rings, pendants, earrings, necklaces, grillz, nail covers, and other accessories. For more information, please contact us at info@rougejewelryofficial.com.
Will I get a refund if I ordered the wrong size?
We regret that we cannot offer a full refund for custom-made jewelry, but we do provide a 15% discount on your next order. For assistance, please email us at info@rougejewelryofficial.com.
How do I take care of my jewelry?
Jewelry is meant to be worn and appreciated in the present moment. We offer free maintenance, re-polishing, and re-plating services, charging only for shipping. For more information, please email info@rougejewelryofficial.com.
Return and refund policy
As each piece of our jewelry is custom-made, we do not offer returns or refunds. However, we strive to ensure your satisfaction with our products and offer a 15% discount on your next purchase if you encounter any issues. For assistance, please contact us at info@rougejewelryofficial.com.